Return Policy

Last Updated:

Overview

This Return Policy applies to irrigation system components, equipment, and services provided by Candlecozyboutiq. Due to the custom nature of our irrigation system installations, different return policies apply to products versus installation services.

Product Returns

Unopened and unused irrigation system components may be returned within 14 days of purchase, provided they are in original packaging and condition. Returns must be requested by contacting us at info@candlecozyboutiq.world or calling +6421735706.

To be eligible for a return:

  • Items must be unused, uninstalled, and in original packaging
  • Return request must be made within 14 days of purchase
  • Items must not be damaged, customized, or modified
  • Original receipt or proof of purchase must be provided

Non-Returnable Items

The following items cannot be returned:

  • Custom-made or specially ordered irrigation components
  • Items that have been installed or used
  • Components damaged due to misuse or improper handling
  • Items purchased more than 14 days ago
  • Clearance or sale items marked as final sale

Installation Services

Due to the custom nature of irrigation system installation services, these are generally not eligible for refunds once work has begun. However, we are committed to customer satisfaction and will work with you to address any concerns about installation quality or performance.

If you are dissatisfied with installation services:

  • Contact us within 7 days of installation completion
  • Allow us to inspect and address any issues
  • We will make reasonable efforts to resolve problems through repairs or adjustments

Warranty Claims

Irrigation system components are covered by manufacturer warranties as specified in individual product documentation. Warranty claims are separate from returns and will be handled according to the terms of the applicable warranty.

Warranty service typically covers:

  • Manufacturing defects in materials or workmanship
  • Premature component failure under normal use conditions
  • Performance issues that prevent proper system operation

Return Process

To initiate a return:

  1. Contact us via email at info@candlecozyboutiq.world or phone +6421735706 to obtain a return authorization
  2. Provide order details, item description, and reason for return
  3. Pack items securely in original packaging if available
  4. Ship items to the address provided in your return authorization
  5. Include a copy of your receipt or order confirmation

Refund Processing

Once we receive and inspect returned items:

  • Refunds will be processed within 5-10 business days
  • Refunds will be issued to the original payment method
  • Original shipping costs are non-refundable unless the item was defective
  • Return shipping costs are the responsibility of the customer unless otherwise specified

Exchanges

We may offer exchanges for defective or incorrect items. Exchanges are subject to product availability. Please contact us to discuss exchange options for your specific situation.

Damaged or Defective Items

If you receive damaged or defective irrigation components:

  • Contact us immediately upon discovery
  • Provide photos of the damage or defect if possible
  • We will arrange for replacement or refund at no additional cost
  • We may request return of the defective item for inspection

Contact Information

For return requests, questions, or concerns about this policy, please contact us:

Candlecozyboutiq
9 Christie Place, Rolleston 7614, New Zealand
Phone: +6421735706
Email: info@candlecozyboutiq.world

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